We, ClickCRM, take the protection of your personal data very seriously and strictly adhere to the rules laid out by data
protection laws and the General Data Protection Regulation (GDPR-EU and GDPR-UK).
This privacy notice gives you information on how we collect and process your personal data through your use of this site and any data you may provide if you contact us regarding our products and services.
Our appointed Data Protection Officer (DPO) is responsible for monitoring and providing guidance with our GDPR status. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the contact information in section 15 of this privacy notice.
We collect your personal data for one of the following purposes:
We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:
We collect personal information from you, for example, if you register to our website, request product information, call us or use any of our services.
We may also collect your information from third-party sources and or partners from US or UK whereby we receive additional information about you,
such as demographic data or fraud detection information; and combine it with information we have about you. For example, fraud warnings from service
providers like the Kount fraud prevention system we use. The categories of personal information that we may collect, store and use about you include:
We ensure that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations and professional obligations that we are subject to. All personal information collect has a defined retention period, which is in-line with our retention policy. If you would like to find out how long your information is being retained, please see "additional information", section 16 of this policy.
We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the
Data Protection laws. We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from
being accessed in an unauthorised way, altered or disclosed. We have in place a robust access control policy which limits access to your personal data to
those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject
to our instruction.
We have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.
We have ensured that all employees have had information security and data protection training. If you would like more details of the security we have in place, please see "additional information", section 16 of this policy.
We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately using the details in section 15, so we can remove this information without any undue delay.
In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the
details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full
explanation of these rights.
Your principal rights under General Data Protection Regulation are:
Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.
Where we need to collect personal data by law or in order to process your instructions or perform a contract we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.
When you visit our site, there are certain information recorded which are anonymous. If you are logged into your account, some of this information
could be associated with your account. We are talking about the following kinds of details:
Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling
(automated processing of personal data to evaluate certain conditions about an individual).
Where we make an automated decision which has a legal or substantially similar effect, you have the right to speak to us and we may then review the decision, provide a more detailed explanation and assess if the automated decision was made correctly.
ClickCRM may disclose your personal data, listed in section 4 to some third parties to help us deliver our services/products. All third parties are contractually
bound to protect the personal data we provide to them. We may use several or all of the following categories of recipients:
In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the
European Economic Area (EEA).
We may share personal information to third parties outside of the European Economic Area (EEA). Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the Data Protection laws.
Where personal data is transferred outside of the EEA to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:
Standard Contractual Clauses
Binding Corporate Rules
An exception as defined in Article 49 of the EU GDPR
For more information about transfers and safeguarding measures, please contact us using the information in section 16.
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact us via email on [email protected].
Alternatively, you can make a complaint to the Supervisory Authority:
By Post: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, DO2 RD28
By Website: Click Here
By Phone: 076 110 4800 / 057 868 4800
We keep this Policy under regular review. This Policy was last updated on 20/08/2021
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.